Original topic:

Phones and TV showing wrong location

(Topic created: 4 hours ago)
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Jimb5
Astronaut
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Samsung Apps and Services

We are located in west central Illinois. Our samsung phones and tv constantly show ads from Minneapolis, MN. Local news is also from Minneapolis. 

Even though our default location with Sam's Club is in Illinois, our latest order shows it's shipping from Minneapolis. 
We think this changed when we got a Samsung smart TV.
Any suggestions.
1 Reply
SamsungModerator1
Community Manager
Community Manager
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Samsung Apps and Services

Hello Jimb5, Welcome to the Community. We understand it would be frustrating to not be able to see local information.

Make sure you are signed in to your Samsung account on all devices.

Have you checked the location settings on the phones? Here is a link to improve GPS accuracy: https://www.samsung.com/uk/support/mobile-devices/the-gps-location-on-my-smartphone-is-inaccurate-ho...

For the TV, try the following:

Reset the TV (https://www.samsung.com/us/support/answer/ANS00077524/)

and when you are on the screen that says “Enjoy a wide range of smart features”, Press Mute - Volume up - Channel up - Mute on the remote.

Then a window with the country selection will appear.

Let us know if this helps.

 

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