- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-22-2024 07:01 AM in
Samsung Apps and ServicesSolved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-22-2024 07:20 AM in
Samsung Apps and ServicesI use Samsung Wallet and only have to "reactivate" cards when using a new phone for the first time, like when I transferred everything from my S22U to my S24U. Have the deactivated cards in your wallet maybe expired and need to be updated with the new card info?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-22-2024 02:08 PM in
Samsung Apps and ServicesThere have been random instances lately where Samsung Pay/Wallet has been deleting cards, but it sounds like your cards are still there, just not "activated". The banks usually update card info when they make any changes, such as issuing you a new physical card or a new expiration date. At times you may have to enter a new CCV code if a new physical card has been issued, but the app will tell you if that's the case. I have never had to reactivate inactive cards, and for quite a while I was not rotating through all of them just using my main 4. Maybe my other cards weren't "inactive" long enough to be required to reactivate them. If you are being asked to reactivate your cards, you should do it. I don't think it means your info has been compromised, I think it just means there's new info on the cards and before they are auto updated, you need to verify you still have them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎08-22-2024 02:45 PM in
Samsung Apps and ServicesHello Biounit, Welcome to the Community. We understand the concern with the inactive cards needing to be reactivated in the Wallet.
@realaud offers some good ideas as to what may be causing the cards to need to be reactivated. We recommend contacting the Samsung Wallet team directly by calling 1-844-726-7297. They are a dedicated team of representatives that can take a look at your account to see if there are any concerns, and they would be able to advise you on any changes within the app that may cause the cards to deactivate.