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Relax mode won't let me open my apps I restricted even when turned off?

(Topic created: 09-07-2023 08:04 PM)
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Pinapple
Constellation
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Samsung Apps and Services

PLEASE PLEASE PLEASE PLEASE help. Relax won't let me use the apps I chose to restrict. It said it'd only restrict them when Relax is on. It's no longer on yet it won't let me use them. I'm literally on the brink to tears, I'm tired. I've tried almost everything including getting the assistant help tutor thing. The person helping me tried EVERYTHING. Nothing worked. I am so done with life. I don't need this to top everything off.

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Samsung_Moderator
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Samsung Apps and Services

Hi Pinapple, welcome to the Community, and thank you for reaching out. If you got assistance for this through Smart Tutor, and it did not resolve this behavior, you can send an error report via Samsung Members. This guide will show you all the steps to do so: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hi Pinapple, welcome to the Community, and thank you for reaching out. If you got assistance for this through Smart Tutor, and it did not resolve this behavior, you can send an error report via Samsung Members. This guide will show you all the steps to do so: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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k-fold
Constellation
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Samsung Apps and Services

 

I had the same problem, using Sleep mode. Restricted apps, they grey out and stayed greyed out. 

I believe this is a bug with the mode and routines app. You can't uninstall it as well as it is a default app by Samsung.

To Reset the greyed out apps, go to the Modes and Routines app, App info

Force stop the app, got o Storage - Clear Data & Clear Cache

All your apps should be workable again.


The other FINAL option if this does not work is to factory rest your phone. Backup all your data to Samsung Cloud first.

Hope this helps ! 

Anyway I won't be using Modes & Routines again! 

-------------------------------------------------------
“Behold, happy is the man whom God corrects;
Therefore do not despise the chastening of the Almighty.
18 For He bruises, but He binds up;
He wounds, but His hands make whole.
19 He shall deliver you in six troubles,
Yes, in seven no evil shall touch you.
20 In famine He shall redeem you from death,
And in war from the [e]power of the sword.
Job 5:17-20
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