Original topic:

Samsung Health is not reading from Health Connect.

(Topic created: Monday)
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cscott0108
Constellation
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Hi Support,

 

I've been running into an issue with Samsung Health not pulling data from Health Connect. I'm trying to retrieve the data written by UltraHuman but it never reflects on Samsung Health. I found a small workaround using Google Fit and a Third Party app Health Sync to sync the data to the App but  there is an issue with Google Fit reading this automatically and I have to open that app for it to pull the Data from Health Connect.

I have tried to remove permissions in entirety, restart my phone, and then return them but that didn't fix it. I then tried to clear data and cache and restore Health Connect but that still failed. Finally, I even tried to Uninstall and reinstall the Samsung Health app and reconnect Health Connect and it still only writes to Health Connect and never tries to read from it.

I am unsure how to resolve this issue because I would like this data to be automatically be synced to Samsung Health, any help or advice would be useful.

 

Health Connect Samsung Health Permissions.jpgHealth Connect Access List.jpg

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Samsung_Moderator
Community Manager
Community Manager
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Hello, Welcome to the Community. We understand the frustration of Samsung Health not reading the data from the Health Connect app.

Have you tried the steps in this thread? https://us.community.samsung.com/t5/Galaxy-Watch/NOT-WORKING-Health-Connect-To-Samsung-Health-Sync/m...

We recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509 for additional assistance.

You can also submit feedback directly to Samsung, and provide data logs from your devices using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

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