Samsung news not loading when connected to Wi-Fi

[zscheidegg]

Does Samsung News work on wifi 6 ? It's strange it works perfectly fine on my other phones and loads but on my current phone it dosent load if I'm connected to my wifi but on mobile data it loads .... Anyone have a solution ?

[z5lar]

Yes, Samsung News should work on Wi-Fi 6 without issues. If it's not loading on your current phone while on Wi-Fi but works fine on mobile data, here are a few things to try:

1. Check Network Settings Restart your router and see if it helps. If you have a dual-band router (2.4GHz & 5GHz), try switching to a different band. Forget and reconnect to your Wi-Fi network. 2. Disable Private DNS (If Enabled) Go to Settings > Connections > More connection settings > Private DNS. If it's set to "Custom", change it to "Automatic" or "Off" and test. 3. Change DNS to Google DNS

If your network’s DNS is blocking access, try switching to Google DNS:

Settings > Connections > Wi-Fi > Tap your network > Modify network > Advanced > Change DNS to: 8.8.8.8 (Primary) 8.8.4.4 (Secondary) 4. Disable VPN or Ad Blockers

If you have a VPN, AdGuard, or any firewall app, disable it and check if Samsung News loads.

5. Check Samsung News Permissions Settings > Apps > Samsung News > Mobile data & Wi-Fi. Ensure "Allow Background Data Usage" and "Allow Data Usage While Data Saver Is On" are enabled.

6. Check Router Firewall & ISP Restrictions Log into your router settings and check if Samsung’s servers are blocked. If your ISP has restrictions, switching DNS or using a different Wi-Fi network can help test.

7. Reset Network Settings Settings > General Management > Reset > Reset network settings. This will remove saved Wi-Fi networks & Bluetooth devices, so reconnect afterward.

If none of these work, try using a different device on the same Wi-Fi to see if Samsung News loads there. Let me know what you've tried so far!

[Foboman]

I'm having the exact same problem on my new S25 Ultra. Works fine on my S23, but will not load when connected to wifi, but works with mobile data. Same thing on my Tab 10, which still has Android 14, so I can't figure out what's stopping it. I've already tried most of your suggested fixes.

[chrismmm]

Maybe samsung news is down currently, or your wifi Is being slow, try restarting your router or restart your phone

[Samsung_Moderator · Accepted solution]

Hello, Welcome and thank you for reaching out. We understand the frustration of the Samsung News app not opening when connected to Wi-Fi.

@z5lar provided some excellent troubleshooting suggestions. 

Additionally, try clearing the app cache and/or data. https://www.samsung.com/us/support/answer/ANS10001372/

If the app continues to not load on Wi-Fi, please submit feedback in the Members app under the Support Tab. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692 This will provide the error logs to Samsung developers and make them aware of the app not working.