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Samsung Internet error 404

(Topic created: 08-26-2023 04:01 PM)
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Strat62
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Samsung Apps and Services

I have a Samsung A14 which is less than a week old. Today I installed the Camelot Lottery Checker app and used it once to scan my ticket. It said it needed access to the phone and I clicked permission. Now my Samsung Internet has stopped working. It says..."Error 404 File Or Directory Not Found". It was working before I installed the lottery app, and everything else on the phone seems ok. Anyone know how I can get the Samsung Internet app to work again?
Thanks

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VerbumVeritum
Legendary Samsung Care Ambassador
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Samsung Apps and Services
Where did you find this lottery app? It sounds extremely suspect, you're right. I would clear data of Samsung internet in Settings>Apps>Samsung Internet>Storage>Clear data and try seeing if everything works normally. Samsung Internet beta is also an option. Do not reinstall the lottery app again.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Samsung Apps and Services
Have you uninstalled the lottery app? Doesn't seem like this app would have an effect on the Internet though. It is only Wi-Fi or mobile data too? Does it happen with other browsers?
Strat62
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Hi VerbumVeritum and thanks for the reply. Yes, I uninstalled the lottery app straight away. I used it once to check today's game and it worked. Tried to check another ticket, it then said it needed access to my camera which I thought was strange as it didn't ask the first time. I clicked ok, didn't seem to work that time. I noticed my camera app had vanished from my home screen and I brought it back from the app list. Discovered Samsung Internet was down, everything else ok. I don't know if I should uninstall the Samsung app, as I noticed there's a beta download available in Play Store. If you could give me your thoughts, I'll reply first thing in the morning...up early for work! Thanks again, appreciate it.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Samsung Apps and Services
Where did you find this lottery app? It sounds extremely suspect, you're right. I would clear data of Samsung internet in Settings>Apps>Samsung Internet>Storage>Clear data and try seeing if everything works normally. Samsung Internet beta is also an option. Do not reinstall the lottery app again.
Strat62
Asteroid
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Samsung Apps and Services

Ok, uninstalled the Samsung Internet, reinstalled and I've got the beta now. It wasn't so much that I wanted to use it, rather that I couldn't understand why it malfunctioned. The lottery app is the official checker, and Camelot advise you to on their ticket to use it?? Thanks for your help amigo.

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Samsung Apps and Services
Why would you. I disconnect and take mine out of commission on my samsung devices. There are better browsers out there.
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Sorry Samsung not a fan obviously. Won't happen again!!
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Strat62
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It just bugged me that it stopped working...uninstalled and got the beta on now. Thanks.

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