Samsung TV Plus disappeared.

[Jdoglill]

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

[JohannahGal1]

Thank you so much for posting. I was on a 6 hr. Waitlist for a call back. I’d already reset my system and was flummoxed. Sure would have been great if there’d been a way to alert us Samsung TV before “outage/update”. 

[Nikki_Evans]

You're welcome. I agree. We should of been told beforehand.

[SnoopyMom]

It would be really nice for a heads up before they do something like this Samsung won't be Samsung without the customers so why are they screwing with

[Chastal]

Most definitely thanks for the info I was doing all kinds of things thinking it was my TV or internet. 

[SamsungUser2199]

Thank you! I was worried it was something I did. Idk. Appreciate the advice! 🙂

[Nikki_Evans]

I just did the tech support by text message and this is the response....

We apologize for the disruption to your Samsung TV Plus service. We are aware of the problem and are working to restore availability of the app as quickly as possible. We apologize for the inconvience and appreciate your patience. Thanks for calling Samsung.

[GaryB82]

The issue is being worked on and will be fixed shortly please have patience while the issue is being resolved 

[userdLUaYmHXtR]

Mine isn't working either 😭

[Nomad113]

Before I saw your post I was wondering if it had to do with the huge new changeover they were doing this month. From what I read it wasn't just a simple update, but almost like a complete makeover enhancement that was adding a ton of features and content. I'm not sure what the Koreans do to some poor guy who has apparently had his "oops" moment with this fiasco, but at my company here in TN he'd probably get a promotion, a raise, and a bonus., if he's been with the company at least 25yrs.

[Alexisg1872]

This is the message I was looming for thank you!!! SAMSUNG please let everyone know when a key feature of your product is out of service 🙏 thank you