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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 02:31 PM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

2,454 Replies
Masterpiece90
Constellation
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Samsung Apps and Services

Same problem 

tkuips9603
Constellation
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Samsung Apps and Services

Same problem here.  I was watching a show and it just went off ( switched to another channel)

I have tried a reset    The message i get says to reinstall it because it has been deleted That didn't work it would not reinstall    Now I don't even have the option to update the software on the TV

epii
Constellation
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Samsung Apps and Services

It's nice that they're revamping the app (apparently) and I don't even mind it taking 24 - 48 hours, but they could have given us a little warning.

Members_sGM9bBw
Constellation
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Samsung Apps and Services

Glad I'm not the only one. I been sitting here all day like a clown trying to find out what I did wrong. 😀

Jenny in Arlington
Constellation
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Samsung Apps and Services

Me too!

DanZ
Constellation
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Samsung Apps and Services

Me too!! Is this a new post. Said six hours ago….. as in 12/20/2023?? 

I totally had it was watching this morning come back this evening only says “not available” have tried “fixes” for nearly three hours….. there are none!! What the heck?? How do you give us a full, vast, tv service then just take it away?? Really. What IS going on?? Anyone know??

Tnx.
Dan

doughissecurity
Constellation
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Samsung Apps and Services

The key word is "free". I'm not surprised.

Solution
SamsungJustin
Community Manager
Community Manager
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Samsung Apps and Services

***UPDATE 12/21****

The Samsung TV Plus app is back online. Please do a cold reboot by unplugging the television for sixty seconds. This should resolve the issue.

If you still face issues please perform a smart hub reset. Go to all settings then support in the menu. Select Device Care and then self-diagnostics. Then select reset Smart Hub and enter your PIN. The default pin is 0000.

If further assistance is needed please feel free to contact a moderator or one of our other support channels:

Facebook: http://www.facebook.com/samsungsupport

Twitter/X: http://www.twitter.com/samsungsupport

Live Chat: https://livechat.support.samsung.com/Customer_C/Notice.aspx?Code=-200&AE 

Phone: 1-800-726-7864

 

**Update 12/20/22 **

We are aware of the disruption to the Samsung TV Plus service and are working quickly to restore availability.  If you have a Galaxy device, try the smart view feature to mirror the Samsung TV Plus app to your TV.  We apologize for this disruption and thank you for your patience.

 

 

Hello, Everyone.

Thank you so much for reaching out to the community regarding these symptoms with the Samsung TV Plus application. This situation is currently under investigation. 

Please make sure to like this post if you are experiencing these symptoms. So far based on the comments in the threads, the application is not appearing on the sources, Smart hub, or displaying a “Not available” message on the screen when selecting the Samsung TV plus button on the standard remote.

We would like to encourage everyone to please make sure they have the latest version of firmware on their televisions, and we will follow up once additional information becomes available to us. Steps for updating your television: https://www.samsung.com/us/support/answer/ANS00062224/  

Quick workaround: In a pinch,   we recommend utilizing the smart view feature, and screen mirror the Samsung TV Plus application from one of your Galaxy devices to the television. For those who do not have this option available, a great alternative would be to download the Pluto TV application within the smart hub.    For assistance with how to download applications: https://www.samsung.com/us/support/answer/ANS00062169/ 

 

Billbad
Constellation
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Samsung Apps and Services

Thank you!

It appears the app has been deleted. All but air channels are missing from the guide.

Search reveals, the app isn't even available to install, only a "Samsung Promotion" app.

Software version: T-KTSNAKUC-1334.1

Model: UN32M4500

Imkathrynann2
Constellation
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Samsung Apps and Services

Mine too this morning. I have reset everything as well. I am using Roku live tv app to get my shows this morning