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Samsung help Please . I have 2 hackers on my Samsung A11 phone with Avast sec.

(Topic created: 09-23-2021 01:44 PM)
LadySeven
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Samsung Apps and Services
Please  help 🙏

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SamsungRei
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@LadySeven The best thing to do when your phone has been hacked would be to make sure you have a list of your contacts so you don't lose them, and then factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/ Do not restore it from a backup, but rather install the apps individually through the PlayStore. You should also reset the passwords to all of your accounts that are on the phone before adding them back to the phone.



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LadySeven
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Phone is Samsung A11 with Avast on it but they got thru it and they are using the Avast to block me after I paid for the Avast security and I have tried to contact Samsung but no response from either company
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Budtaster
Galaxy
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Disconnect your phone I think you've been hacked or duped as well the hackers change the phone number and you paid them to stay in your phone
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LadySeven
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I know I have been hacked and Avast won't reply to me nor Samsung.
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userCuhI0kvqwq
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If anywhere near one, take it to a mobile phone repair shop. They can do more goods with less damage than you will do by piddeling with it.
LadySeven
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I don't piddle with it. We have to go 50 miles to find a mobile repair shop and I don't drive. I have seizures and I don't want to hurt anyone if I have a seizure.
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userCuhI0kvqwq
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I'm really sorry to hear that. Another thought: Contact a reputable repair facility by phone and see if you can mail them the phone for repair.
PS: Reputable is an ambiguous word here... back up sensitive data to paper, not the cloud or to a HD. Backing up to any magnetic or optical medium could also backup the virus.
LadySeven
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Thank you!2
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tuchile
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Nomamen talk about something real estamos en el 2021 como el covid
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SamsungAdam
Samsung Moderator
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Thank you for reaching out. I can certainly understand how concerning that can be to worry about your phone being hacked. If you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. You can also keep your phone safe by running anti-malware apps and removing apps that are causing issues. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01209886/


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