Samsung not taking feedback?

[RobertsYalon]

Samsung Messages

Did anybody else know Samsung agents can't take feedback because it is a long standing company policy? Because I didn't. For many years, Samsung agents told me they could take my feedback. I would ask agents to take feedback because sometimes I wouldn't get a response on Samsung Members and I thought it was better to go directly to the agent and the feedback would get to the right team faster, at least that is what they told me. I guess I was wasting my time.

[Samsung_Moderator]

Hello RobertsYalon, Welcome to the Community.

Feedback can be submitted to Samsung using the error reporting feature in the Members app: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

Feedback can also be submitted using the Give your opinion link at the bottom of Samsung.com: https://survey3.medallia.com/?web&c=1&lng=en