Samsung website impossible to log in

[aharown]

I am just passing this on as feedback. I'm not sure how to do that.

But logging to my Samsung account has become pretty much impossible via browser. I can do it on phone and Galaxbook account app, but not in any browser.

Chat support was not able to help.

What happens:

Go do samsung.com. Click 'Sign In'

This goes to a URL with a long string of cruft after the domain name.

Spins a while.

For a while longer nothing happens.

Eventually it returns to https://www.samsung.com/us/

This happens in multiple browsers.

One variation of the experience: After the initial click on 'Sign In', the credentials prompt actually appears. I do the usual, OK it on my phone, then the same thing happens after a century or two: back at https://www.samsung.com/us/

So I can't log in at all to samsung.com today.

[Samsung_Moderator]

Hello aharown, Welcome to the Community. We understand how frustrating it is to not be able to log in to the site using a browser, and thank you for bringing attention to this.

If you have tried all the troubleshooting such as clearing the cache of the browser(s), restarting the device, etc., we recommend submitting an error report to let the developers know of the issue: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

[tinnellnicole]

Same

[realaud]

I have had no problem logging into my account on my computer. 

[aharown · Accepted solution]

It seems to be back to normal today. 

For what it's worth, the normal behavior is also to route back to https://www.samsung.com/us/ after entering credentials. The difference when it's working is that the icon in the upper right corner switches to your profile image and when you hover over it, there's a menu with account-specific options, including logging out. 

None of that was happening when I posted here the other day. I really think there was technical difficulties going on with the website, though maybe only in certain locations.