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Original topic:

Service not available

(Topic created: 12-22-2023 07:40 AM)
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AmjadAbboud
Asteroid
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Samsung Apps and Services

I live in Syria, when I try to download or update any app from Galaxy store, an error message comes on, you can see it in the pic down below

Screenshot_20231222_100334_Galaxy Store.jpg

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LongHiker
Legendary Samsung Care Ambassador
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Samsung Apps and Services

@AmjadAbboud This is the user to user discussion area for Samsung US products and services. To find users who might be able to help, post on the discussion area for your geographical area. To find that site, visit https://www.samsung.com/us/common/visitlocationsite/ 

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AmjadAbboud
Asteroid
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Samsung Apps and Services

I didn't find Syria in the list!

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LongHiker
Legendary Samsung Care Ambassador
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Samsung Apps and Services

@AmjadAbboud I recommend that you pick a country in the Middle East which is nearby. It would be more relevant than the US area. 

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Robo23741
Cosmic Ray
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Samsung Apps and Services
@LongHiker Basic troubleshooting can be discussed anywhere.
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LongHiker
Legendary Samsung Care Ambassador
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Samsung Apps and Services

@Robo23741 Items like this are very region or country specific. 

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Robo23741
Cosmic Ray
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Samsung Apps and Services
@AmjadAbboud I see from the image your running a dual sim. It could be possible even though your connected to wifi that your sim with low connection is being used for internet verification and is causing the error. Go into airplane mode and turn wifi back on and try again. If you bought your phone out of country you might need to vpn into the country you bought it from to get the update if the first thing fails.
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Solution
AmjadAbboud
Asteroid
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Samsung Apps and Services

thanks for the reply, I chatted with samsung customer service agent in middle east, he told me some samsung services are banned in Syria, due to sanctions!!!

So thats why!

Again thanks for the reply. 

Midwest23
Constellation
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Samsung Apps and Services
How to update my apps.
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