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Shop Samsung / Samsung Pay Issue

(Topic created: 09-09-2023 06:32 PM)
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Kkgrovey
Astronaut
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Samsung Apps and Services
I been trying to buy a galaxy S23 ultra and every time I use samsung pay I get this error message. My billing info and everything is exactly the same so idk what the issue is. I've used it before so idk what happened

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4 Replies
Rivs5
Galaxy
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Samsung Apps and Services
This happened to me before. I believe it's Samsung's website that's acting up. I waited a few hours, retried it and it worked.
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Samsung Apps and Services
Are you trading in a device? If so make sure you hit agree or it won't work. Otherwise do what the other person said, or do that anyway. Regardless good luck
blondie212a
Astronaut
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Samsung Apps and Services
Mine isn't working? Brand new galaxy 23
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hey there, welcome to the Community, and thanks for reaching out to us about this. Since this has to do with payment using Samsung Wallet, it is best to contact the Wallet team to get a resolution. You can reach them by calling 1-844-726-7297. You can also check out their FAQs here: https://www.samsung.com/us/samsung-wallet/faq/