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Original topic:

Smart switch will only gets so far and stop

(Topic created: 09-28-2023 06:05 PM)
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Anonymous
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Samsung Apps and Services

After leaving Beta I had to reset my phone and I couldn't use smart switch to backup, so I saved what I could. Reset phone and now when I try to use smart switch it gets so far and that's it... Any one else have this problem...?? 

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user_ams007
Samsung Care Ambassador
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Try clearing the cache from the Samsung Smart Switch application ,also how exactly did you backup your data with Samsung Switch, USB-C or desktop or laptop?

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user_ams007
Samsung Care Ambassador
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Samsung Apps and Services
Try clearing the cache from the Samsung Smart Switch application ,also how exactly did you backup your data with Samsung Switch, USB-C or desktop or laptop?
Anonymous
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I hooked up my phone to my laptop and copied the folders with what I was looking for and saved them to my laptop and put them back when I was finished with the reset.
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Anonymous
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Thanks for the suggestion and it worked. Appreciate it