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SmartTag Connected vs Nearby

(Topic created: 02-14-2023 06:24 PM)
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Qurius
Constellation
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Samsung Apps and Services

Hello - 

I have several SmartTags on Key Fobs and noticed that 2 of them always show "Connected" under devices in the SmartThings app and all the others show "Nearby".  It doesn't matter how close or far away the phone is to any of the Tags.  They will all connect when I select the Tag in the app but wondering why they display differently under the Devices tab.  

Thanks for any feedback

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Qurius, We are happy to see you've found the Smart Tags to be useful. You are able to add up to 200 Smart Tags to your device. We believe the other Tags may be displaying "Nearby" due to a limit in the wireless communication of the devices.

Have you tried resetting one of the Tags that show "Nearby" to see if that would allow it to appear as "Connected" with the other two?

This article contains some helpful information for using the Smart Tags: https://www.samsung.com/us/support/answer/ANS00088244/

For further assistance we recommend reaching out to the SmartThings Team directly

using the below information:

US support: 1-866-813-2404

US: support@smartthings.com

UK: support@smartthings.co.uk

UK support: 0333 0000333

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Qurius, We are happy to see you've found the Smart Tags to be useful. You are able to add up to 200 Smart Tags to your device. We believe the other Tags may be displaying "Nearby" due to a limit in the wireless communication of the devices.

Have you tried resetting one of the Tags that show "Nearby" to see if that would allow it to appear as "Connected" with the other two?

This article contains some helpful information for using the Smart Tags: https://www.samsung.com/us/support/answer/ANS00088244/

For further assistance we recommend reaching out to the SmartThings Team directly

using the below information:

US support: 1-866-813-2404

US: support@smartthings.com

UK: support@smartthings.co.uk

UK support: 0333 0000333

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