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Samsung note 10 lite and smart tags

(Topic created: 05-30-2021 12:01 PM)
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userRB6gcyPwa9
Asteroid
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Samsung Apps and Services

Hi, i have 3 smart tags attached to my Samsung note 10 lite. My question is if i lose my bag with the tag attached, will i be notified if a Samsung user who has a samsung phone, without the smart things app installed be able to send me a notification, or will the notification be sent only by a Samsung phone who is using the smart things app and is signed in? Older samsung phones with android 7 and below don’t support the smart tag. Can anyone clarify, please? Recently, i tested my tag by sending it with my wife who is a iphone user and the tag was only updated once a galaxy device spotted it, that was after an hour.

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Stephanie Nikki
Black Hole
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Samsung Apps and Services

This message is sent through the SmartThings App, so a Samsung phone with the app installed would indeed be required. I apologize for any inconveniences this may cause. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
Stephanie Nikki
Black Hole
Options
Samsung Apps and Services

This message is sent through the SmartThings App, so a Samsung phone with the app installed would indeed be required. I apologize for any inconveniences this may cause. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.