JUMP TO SOLUTION Solved

Original topic:

Someone hacked into my account

(Topic created: 07-30-2021 11:46 PM)
SamellaRo
Astronaut
Options
Samsung Apps and Services
I woke up and my phone told me a hacker hacked into my account it said my phone is 67% damaged please get ahold of me how to fix this I need help immediately thank you for your time

1 Solution


Accepted Solutions
Solution
LongHiker
Samsung Care Ambassador
Options
Samsung Apps and Services

@SamellaRo This message sounds suspect. Your phone could be hacked but more than likely your phone isn't hacked and this is just a pop-up trying to get you to click on something. Once you click on it, you are asked to download something and then your phone may be compromised. 

You can also use something like Malwarebytes or Bitdefender to scan for possible malware on your phone. 

View solution in context

12 Replies
BeeCharmer805
Astronaut
Options
Samsung Apps and Services
I'm having the same issues with my account...please let me know how u fixed it..
musepharaoh
Comet
Options
Samsung Apps and Services
Can you specify what issues you are having?
0 Likes
Reply
musepharaoh
Comet
Options
Samsung Apps and Services
Like what app and when
0 Likes
Reply
Solution
LongHiker
Samsung Care Ambassador
Options
Samsung Apps and Services

@SamellaRo This message sounds suspect. Your phone could be hacked but more than likely your phone isn't hacked and this is just a pop-up trying to get you to click on something. Once you click on it, you are asked to download something and then your phone may be compromised. 

You can also use something like Malwarebytes or Bitdefender to scan for possible malware on your phone. 

View solution in context

Options
Samsung Apps and Services
How would a person know that their phone had a virus or malware? Does using device care, scan and find virus and malware?
0 Likes
Reply
fungurl2010
Astronaut
Options
Samsung Apps and Services
It is a fake message if it gave you a link to download something don't download it your phone will be comprimised
SamellaRo
Astronaut
Options
Samsung Apps and Services
Ok thank you my friends
0 Likes
Reply
musepharaoh
Comet
Options
Samsung Apps and Services
Yea it's all fake. It's actually really hard to get a virus on your phone unless you click and download it manually so they try to trick you into clicking on their virus so they can take over your device.
SamellaRo
Astronaut
Options
Samsung Apps and Services
Thank you