I recently updated the phone number for two step verification. The change has been registered and the two weeks have passed. I received an email to confirm that my phone number has changed.
I am able to register and receive the two step verification code when I log into my account via laptop but if I follow the same process on my mobile phone, I never receive the code and get an error 'Processing Failed'
Hello WarrickE, Welcome to the Community. We certainly understand the importance of receiving the 2FA for your account. If you are referring to your Samsung account, we have a specialized team on standby that will guide you through the best resolution for any concerns regarding these matters. Please call, 1-855-795-0509.
