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Original topic:

Unable to redeem LinkedIn Promo

(Topic created: 11-15-2021 12:38 PM)
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AMANDAMC
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Samsung Apps and Services

Anyone else having problems redeeming the LinkedIn promo via Samsung Members? Says it's unavailable via mobile, desktop only. 

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AMANDAMC
Constellation
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Samsung Apps and Services
Hi Jay, I uninstalled the app on my phone. Then I clicked to redeem it then followed the prompt to reinstall and it finally let me redeem. It won't let you claim if you have it pre-installed. It will either take you to the desktop (on your mobile) or to install the app. Hope that helps!

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userO4wm3YorK8
Asteroid
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Samsung Apps and Services
Same here. Can't figure out how to report it
jay2388
Asteroid
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Samsung Apps and Services

Any luck

SamsungAdam
Samsung Moderator
Samsung Moderator
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Thank you for reaching out. What type of device are you using when trying to accept the promotion?

 

Can you please provide me a picture of the symptom/error message you are receiving?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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jay2388
Asteroid
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Samsung Apps and Services
Z Fold 3. Cant find way to redeem on desktop. Screenshot_20220104-105007_LinkedIn.jpg
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SamsungAdam
Samsung Moderator
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Thank you for that information. I would recommend reaching out to Linkedin directly as it appears their platform for LinkedIn premium isn't compatible with mobile devices.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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jay2388
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Well Samsung should provide either promo code or link whicb I can provide to Linkedin. They have no clue about this promotion. We need some information about how to identify this promotion
SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for that information. I would recommend reaching out to our promotions team directly at 866-888-5503 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Solution
AMANDAMC
Constellation
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Samsung Apps and Services
Hi Jay, I uninstalled the app on my phone. Then I clicked to redeem it then followed the prompt to reinstall and it finally let me redeem. It won't let you claim if you have it pre-installed. It will either take you to the desktop (on your mobile) or to install the app. Hope that helps!
jay2388
Asteroid
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Samsung Apps and Services
Worked. Thanks a lot