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Original topic:

images and videos not loading in Galaxy Store vers. 4.5.61.5

(Topic created: 09-14-2023 11:59 PM)
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Slytherclawgirl
Cosmic Ray
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Samsung Apps and Services

I am unable to get any images or videos to load in the Galaxy Store on either my phone or tablet so I can't see what I'm looking at when searching for themes. It was working fine a couple days ago, but not now. I have tried:

1) Force Stopping Store

2) Clearing store cache and data.

3) Turning off Wi-fi.

4) Turning off Mobile Data while leaving Wi-fi connected.

5) Turning Airplane Mode on and off.

6) Rebooting after clearing system cache.

7) Making sure "Load Store Content" is enabled.

😎 Making sure Galaxy Store is not optimized and allowed to run in the background while power saving is on.

9) Made sure my wi-fi router was on and had no issues.

None of these worked. Just blank blocks or broken images show up in the app making it extremely hard to look at anything.

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello there, thank you so much for reaching out, and I am sorry to hear of the Galaxy Store not behaving properly. It is great that you listed all the troubleshooting steps you have attempted, which cover most of the bases of basic app misbehavior troubleshooting. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem: https://www.samsung.com/us/support/answer/ANS00062983/

If this continues under Safe Mode, or the Galaxy Store does not work under Safe Mode, it may be time for a fresh start with a factory reset. Follow this guide carefully, and back up all data and files you do not wish to lose: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello there, thank you so much for reaching out, and I am sorry to hear of the Galaxy Store not behaving properly. It is great that you listed all the troubleshooting steps you have attempted, which cover most of the bases of basic app misbehavior troubleshooting. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem: https://www.samsung.com/us/support/answer/ANS00062983/

If this continues under Safe Mode, or the Galaxy Store does not work under Safe Mode, it may be time for a fresh start with a factory reset. Follow this guide carefully, and back up all data and files you do not wish to lose: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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