.spass to . csv export

[FireTeam7]

I need help I need to export saved credentials in Samsung pass and it only exports it as a .spass and I need it to be .csv so I can import to another encrypted manager. 

[Members_TMYkWNp]

I just ran into the same thing.  Looking at the file header, it doesn't seem to be a standard encrypted ZIP or anything.  Hoping to reverse engineer the encryption so I can export.  This is a MASSIVE reason to not use Samsung Pass -- it is not able to export all the collected passwords to any other password management system, only another Samsung Pass/Wallet.

I'll post back if I find anything out.

[FireTeam7]

I'm now use Samsung wallet and another. I've converted my word doc into an Excel file for easy updating and importing. I update and store new info in there first as a fail safe. Keep me posted would love and easy export option for Samsung wallet.

[DavZell]

Any progress?

[FireTeam7]

No, I honestly was hoping someone from Samsung actually looks at these and offers advice. I still will use Samsung wallet heavily but I needed one that one cross platforms and Samsung pass\wallet does not.

[SleepingForest]

Any updates on this? I also ran into this problem today and can't figure out how to export my passwords to another password manager.

[TAObaeus]

Dear Samsung Customer Support,

I hope this message finds you well. My name is Toby Rushing (Small) aka TAObaeus Tenacious, and I have been a loyal Samsung customer for 16 years, currently using Samsung Pass for managing my password data. I am writing regarding a critical issue I encountered while attempting to export my personal data from Samsung Pass for transfer to another password management service.

On August 16 2024, I contacted Samsung Customer Support and discussed the difficulties in converting Samsung Pass data to a standard format used in comparable upps , namely as CSV or XML. Despite thorough discussions, it became clear that Samsung does not provide any tools or options to facilitate this process. I requested that the issue be escalated to management, but they refused to do so. Instead I was advised to share my situation here in Samsung Members app. So, here I am doing that. I hope you'll consider the following:

### Impact on Customer Trust and Experience:

The inability to export my data in a usable format poses a significant inconvenience, requiring potentially hundreds of hours to manually transfer hundreds of entries, including passwords, account information, and payment methods. This process is not only time-consuming but also prone to human error, further complicating my data transition.

### Potential Violation of Consumer Protection Laws:

I believe that Samsung's practices potentially violate data portability rights and consumer protection laws. The restrictions on data export were not communicated when I began using Samsung Pass, and it was only after years of dedicated use that I discovered these limitations.

### Willingness to Find a Mutually Beneficial Solution:

I am open to discussing alternative solutions that can address this issue while maintaining our positive relationship. Whether it is through a specialized support service or a custom data export tool, I am eager to find a resolution that upholds consumer rights and fosters goodwill.

### Attempted Resolution Through Standard Channels:

I have made sincere efforts to resolve this issue through standard support channels, but I found the solutions provided insufficient. Therefore, I am requesting that Samsung consider reviewing my case outside of the standard arbitration process outlined in the original user agreement.

Please find enclosed relevant documentation, including a transcript of my communication with Samsung Customer Support (Exhibit A). Given the significance of this issue to my data portability rights, I trust that Samsung will consider this request with due urgency and empathy.

I look forward to your prompt and favorable response.

Thank you for your attention to this matter.

Sincerely,

TAObaeus Tenacious

aka Toby Rushing (Small)

[Noobie]

Dang that's alot of yapping.