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Original topic:

Smart Tag is showing as inactive for specific tag

(Topic created: 03-09-2023 06:48 PM)
Hake
Galaxy
Options

‎03-09-2023 06:48 PM (Last edited ‎03-10-2023 02:16 PM by Samsung Moderator ) in 

Smart Home Support
 
image

Last update was 5 minutes ago

 
This popup sometimes appears only on this specific tag? 

 

 
2 Replies
Oxford
Neutron Star
Options

‎03-09-2023 11:39 PM in 

Smart Home Support
Have you tried reconnecting as it suggests? If so and it still hasn't, could the battery be dead in the tag?
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Hake
Galaxy
Options

‎03-10-2023 03:29 PM in 

Smart Home Support
I have recently reset this tag and the battery is fine in all my tags, I just went on the app again and another different tag said the same thing. Seems like a glitch in the app for two unrelated tags now..
0 Likes