05-27-2016 04:46 PM
I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?
Solved! Go to Solution.
06-10-2016 04:41 AM
Four weeks later, I can confirm that Netflix is also now working after a quick sign out/reinstall of the Netflix app.
It's a shame that the Samsung technicians and moderators aren't informed of what defects exist on their products. You would think they would know what issues are out there and what their development team is working on. There should be more transparency for the customer. They should let their customers know that the issues are known issues and they are being worked on urgently. The smart hub restarts and the system resets are frustrating when customers have already tried these tasks numerous times. The only answers I ever got was the equipment is defective please return it for a new one or we can send a technician to your home at an additional cost to you. Unacceptable , especially when customers are informing them that other users are having the exact same problem.
This is was a software issue on samsungs side which we all said from the start and it was rarely acknowledged.
05-30-2016 12:24 PM - edited 05-30-2016 04:33 PM
I was able to fix the smart hub error by blocking cloudfront.net using my router like other users have described on this message board. No thanks to Samsung. I'm still having the Netflix problem. Nothing seems to be working. I have read that others have talked to Samsung and they are reporting problems with the HU TVs and SEK Evo Kit will be addressed by a firmware fix in the next week. I don't know how true any of this is. I've also head some users reporting FW 1455 is slowly being rolled out. Not sure it that will have the fix. Hoping it does. All Samsung wants to do is replace your SEK with another one that yields the same results. They should start reading these message boards and the avs forum. People here know more about their equipment and software than their Customer Service department does.
05-30-2016 09:15 PM
I've had the same issue with same hardware. I contacted CS on 5/21, and after extensive troubleshooting they said they were going to escalate and I'd get a call from exec CS with 24 hours. 3 days later (5/24) I got an e-mail saying that they were escalating to the technical team. It's now been another 6 days and still no call.
Between Netflix not working on the SEK-3500, and lack of Netflix HDR support on anything except 2016 TVs, Samsung's promise of focusing on software is proving to be a hollow promise.
05-30-2016 09:27 PM - edited 05-30-2016 09:31 PM
2nd call to Netflix. 1 hour of troubleshooting. This Rep (Walter is in Dallas TX.) was very professional. The man understood how I how frustrating of a problem we were having. So he dove in head first to help us find a fix. He did not like the he said she said situation we have going. So let's see if we can find a fix. And after he tried everything he had he got his Supervisor in to come up with more possibilities. So we came up with one that might be the fix for the Netflix app. But It's not in the app. So he said he was willing to stay on the line if I wanted to 3 way call Samsung. Well of course the first Samsung Rep was clueless so we went through the same process as when I called Samsung a couple of hours ago. So we get connected to Remote Management. Well this Rep was offended by so much info that we new. He, whats a nice way to put this, didn't want to here it. Got very loud saying it's a Netflix problem not a Samsung problem. I explained Netflix is on the line trying to help me fix this as you should be also. Well may I please speak to your Supervisor. So I ended my troubleshooting day 2 hrs and 10 minutes. With a Supervisor at Netflix and a Supervisor at Samsung. Just to get Samsung knows there's a problem. But maybe a fix sometime this week.
06-01-2016 07:57 PM
I just updated with firmware 1455 and Netflix is still not working. So this roll out had nothing to do with fixing that issue. I have 65HU8550 running the SEK-3500. Sucks. This is definitely a Samsung issue. If I remove the SEK-3500, Netflix works fine via the original TV settings. Feels like a complete waste of $399.