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Original topic:

Can't download attachments on primary account using Gmail App

(Topic created: 02-08-2022 08:57 PM)
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user3C4SJ9UkAh
Asteroid
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Tablets

I can't download attachments in my primary Gmail account (the same one in use for android) using the Gmail app. When I tap the download icon, either nothing happens or I get a message saying that the attachment failed to download and to try again later.

However, downloading attachments works fine on two other Gmail accounts (technically work Gsuite accounts) within the same app. It's only my primary personal account that fails to download.

I've already tried clearing the Gmail app's cache and data to no avail.

I'm using a Galaxy Tab S6 running Android 11 on OneUI 3.1.

Any help would be appreciated. 

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Solution
user3C4SJ9UkAh
Asteroid
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Tablets

I found the answer on the Google support forum. I removed my primary Google account (and the only one with download problems in Gmail) in the tabler's settings. I then re-added the account in the Gmail app (which adds it back to the tablet, too) and that did the trick. I can now download from all of my Gmail accounts again. 

Samsung_Moderator
Community Manager
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Awesome! I'm happy to hear you were able to resolve the concern and want to thank you for sharing your experience with the Community. We look forward to seeing more posts from you in the future!

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