Echelon Fit Bike Connection Issues With Galaxy Tab A 10.1

[userYfw0M6jwVg]

I purchased a Galaxy Tab A 10.1 to use with our new Echelon bike.  The Echelon app is required to use the bike - and I cannot get my tablet to see the bike on Bluetooth to connect it.  I have tried all of the recommendations from Echelon and still cannot get it to connect.

Any suggestions??? 

[Anonymous]

I am sorry to hear about this. Are you receiving an error message? When the bike is powered on, does a new device show under the devices in you bluetooth settings?

[userYfw0M6jwVg]

Hi - no error message.  When I attempt to add the bike on the app, it says "No bike found"....  The bike itself works on my iPhone and my wife's Samsung tablet, but I cannot get my tablet to "see" the bike...  I think the memory in the app needs to be cleared.  I have followed the instructions for clearing the cache and memory on the tablet's Bluetooth and the Echelon app, but still even when I uninstall and reinstall the app onto the tablet and attempt to "Add new equipment", there are many "Connect bike" options already listed, but none will work.   

[bill-e · Accepted solution]

If the bike was previously paired with another device, make sure you "forget" that pairing.  If it has Bluetooth Smart it can only be paired with one device.

[userYfw0M6jwVg]

Thank you... Can you point me to instructions on how to "forget" a pairing?

[bill-e]

I worked with a user a month ago with the exact same problem though I don't remember which tablet they had but we were unable to resolve it here and I don't know if they ever did.

For iPhone

• From a Home screen, navigate: Settings. > Bluetooth.
• Tap the Info icon. (to the right of the paired device).
• Tap Forget This Device.
• Tap Forget Device.

Delete Paired Bluetooth® Connection - Android™

• From a Home screen, do one of the following: Ensure Bluetooth is turned on. Navigate: Settings > Connected devices > Connection preferences > Bluetooth. 
• Tap the appropriate device name or the Settings icon. (right).
• Tap 'Forget' or 'Unpair'.

[userYfw0M6jwVg]

I am not finding a "Connected Devices" setting on my Samsung Tablet Tab A...  

[bill-e]

Then pull down the quick menu and long press on the Bluetooth icon and it will open a screen where you can see connected devices and pair etc.

[userYfw0M6jwVg]

Thank you.. When I do that, I get a list of "Available Devices", but once there, cannot find an option for "connected" devices.... not am I able to find a way to "forget" the devices listed.. 

[bill-e]

If it doesn't show Paired devices then there is nothing Paired and nothing to forget.