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Original topic:

Echelon Fit Bike Connection Issues With Galaxy Tab A 10.1

(Topic created: 02-16-2021 01:32 PM)
userYfw0M6jwVg
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I purchased a Galaxy Tab A 10.1 to use with our new Echelon bike.  The Echelon app is required to use the bike - and I cannot get my tablet to see the bike on Bluetooth to connect it.  I have tried all of the recommendations from Echelon and still cannot get it to connect.

Any suggestions??? 

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bill-e
Samsung Care Ambassador
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If the bike was previously paired with another device, make sure you "forget" that pairing.  If it has Bluetooth Smart it can only be paired with one device.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)

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SamsungLou
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I am sorry to hear about this. Are you receiving an error message? When the bike is powered on, does a new device show under the devices in you bluetooth settings?


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userYfw0M6jwVg
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Hi - no error message.  When I attempt to add the bike on the app, it says "No bike found"....  The bike itself works on my iPhone and my wife's Samsung tablet, but I cannot get my tablet to "see" the bike...  I think the memory in the app needs to be cleared.  I have followed the instructions for clearing the cache and memory on the tablet's Bluetooth and the Echelon app, but still even when I uninstall and reinstall the app onto the tablet and attempt to "Add new equipment", there are many "Connect bike" options already listed, but none will work.   

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bill-e
Samsung Care Ambassador
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If the bike was previously paired with another device, make sure you "forget" that pairing.  If it has Bluetooth Smart it can only be paired with one device.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)

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userYfw0M6jwVg
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Thank you... Can you point me to instructions on how to "forget" a pairing?

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bill-e
Samsung Care Ambassador
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I worked with a user a month ago with the exact same problem though I don't remember which tablet they had but we were unable to resolve it here and I don't know if they ever did.

For iPhone

  • From a Home screen, navigate: Settings. > Bluetooth.
  • Tap the Info icon. (to the right of the paired device).
  • Tap Forget This Device.
  • Tap Forget Device.

Delete Paired Bluetooth® Connection - Android™

  • From a Home screen, do one of the following: Ensure Bluetooth is turned on. Navigate: Settings > Connected devices > Connection preferences > Bluetooth. 
  • Tap the appropriate device name or the Settings icon. (right).
  • Tap 'Forget' or 'Unpair'.
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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userYfw0M6jwVg
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I am not finding a "Connected Devices" setting on my Samsung Tablet Tab A...  

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bill-e
Samsung Care Ambassador
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Then pull down the quick menu and long press on the Bluetooth icon and it will open a screen where you can see connected devices and pair etc.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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userYfw0M6jwVg
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Thank you.. When I do that, I get a list of "Available Devices", but once there, cannot find an option for "connected" devices.... not am I able to find a way to "forget" the devices listed.. 

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bill-e
Samsung Care Ambassador
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If it doesn't show Paired devices then there is nothing Paired and nothing to forget.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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