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02-16-2021 01:32 PM in
TabletsI purchased a Galaxy Tab A 10.1 to use with our new Echelon bike. The Echelon app is required to use the bike - and I cannot get my tablet to see the bike on Bluetooth to connect it. I have tried all of the recommendations from Echelon and still cannot get it to connect.
Any suggestions???
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02-18-2021 04:59 PM in
TabletsIf the bike was previously paired with another device, make sure you "forget" that pairing. If it has Bluetooth Smart it can only be paired with one device.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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02-18-2021 01:50 PM in
TabletsI am sorry to hear about this. Are you receiving an error message? When the bike is powered on, does a new device show under the devices in you bluetooth settings?
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02-18-2021 03:41 PM in
TabletsHi - no error message. When I attempt to add the bike on the app, it says "No bike found".... The bike itself works on my iPhone and my wife's Samsung tablet, but I cannot get my tablet to "see" the bike... I think the memory in the app needs to be cleared. I have followed the instructions for clearing the cache and memory on the tablet's Bluetooth and the Echelon app, but still even when I uninstall and reinstall the app onto the tablet and attempt to "Add new equipment", there are many "Connect bike" options already listed, but none will work.
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02-18-2021 04:59 PM in
TabletsIf the bike was previously paired with another device, make sure you "forget" that pairing. If it has Bluetooth Smart it can only be paired with one device.
Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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02-19-2021 05:12 AM in
TabletsThank you... Can you point me to instructions on how to "forget" a pairing?
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02-19-2021 06:03 AM in
TabletsI worked with a user a month ago with the exact same problem though I don't remember which tablet they had but we were unable to resolve it here and I don't know if they ever did.
For iPhone
- From a Home screen, navigate: Settings. > Bluetooth.
- Tap the Info icon. (to the right of the paired device).
- Tap Forget This Device.
- Tap Forget Device.
Delete Paired Bluetooth® Connection - Android™
- From a Home screen, do one of the following: Ensure Bluetooth is turned on. Navigate: Settings > Connected devices > Connection preferences > Bluetooth.
- Tap the appropriate device name or the Settings icon. (right).
- Tap 'Forget' or 'Unpair'.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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02-23-2021 06:15 AM in
TabletsI am not finding a "Connected Devices" setting on my Samsung Tablet Tab A...
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02-23-2021 06:53 AM in
TabletsThen pull down the quick menu and long press on the Bluetooth icon and it will open a screen where you can see connected devices and pair etc.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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02-25-2021 07:32 AM in
TabletsThank you.. When I do that, I get a list of "Available Devices", but once there, cannot find an option for "connected" devices.... not am I able to find a way to "forget" the devices listed..
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02-25-2021 07:58 AM in
TabletsIf it doesn't show Paired devices then there is nothing Paired and nothing to forget.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro