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04-19-2021
07:46 AM
(Last edited
07-13-2023
05:07 PM
by
SamsungCaleb
) in
I received it about 2 months ago, and now it will not start. When connected to power I see a circle with a lightning inside. I have tried the hard reset several times (power button and vol down), the icon disappears for a moment and returns. Still not possible to start it.
What to do?
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1 Solution
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04-19-2021 08:29 AM in
TabletsHey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001482/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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04-19-2021 08:29 AM in
TabletsHey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001482/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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04-19-2021 08:29 AM in
TabletsAn Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
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