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Galaxy Tab S9 not staying connected to Wifi 6E

(Topic created: 08-12-2023 02:18 PM)
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GuyInTheSouthwest
Cosmic Ray
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Just got my Tab S9 and I have wifi 6E at home however my tablet will not stay connected to it. It will only show connected as Wifi 6. I have a Galaxy book that does as well as an S23 Ultra that also stays connected to the 6E band with no problems. I have restarted the tablet, I have deleted then reconnected to the Wifi, I have turned off the bluetooth and all with no luck. Any ideas would be appreciated. Thanks.

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GuyInTheSouthwest
Cosmic Ray
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At least you tried several units but that sucks that nothing worked for you. I finally returned mine and as much as I didn't want to because of all the other Samsung products I own, I bought an iPad. I was hoping for a fix but it's frustrating to jump on it and have it drop it's connection. It is a really nice tablet so maybe in the future if it gets fixed I will turn around and buy one again.

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brooklynbabe
Asteroid
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Can't get question to post. Any suggestions?
JREwing
Asteroid
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Looks like you never got an answer on your S9. I ended up getting an IPad Pro, which is wifi 6e compatible and it connects perfectly. It's not a router issue as some have suggested, since other devices that are 6e compatible would have issues too. This is a Samsung issue, and there is no fix. After hours with Samsung Support, they basically told me that there is nothing they can do. I wouldn't have an issue if it was a $250 tablet. But these are top of the line products that should not have issues like this.

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userUoPngWxOKq
Constellation
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I returned mine also

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VerbumVeritum
Legendary Samsung Care Ambassador
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Try Settings>General management>Reset>Reset network settings. This will clear all prior Bluetooth and Wi-Fi devices/settings. 

@brooklynbabe Did you need help?

GuyInTheSouthwest
Cosmic Ray
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I tried what you suggested and no luck. It would connect to the Wifi 6E then revert back to wifi 6 or would just flat out drop the connection. Thank you for your suggestion as I appreciate the help.

bill-e
Epic Samsung Care Ambassador
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Not an unusual issue.  Contact the  router OEM and check for  a firmware update.  If there isn't one submit an error report to both the Router OEM and Samsung.  This has been corrected in the past by router firmware updates. 

To submit an error report to Samsung, Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log" 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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GuyInTheSouthwest
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I checked and there isn't a router firmware update so I will go ahead and contact both the router OEM and send a report to Samsung. I was thinking that perhaps I had a defective unit and I was thinking about asking for a replacement.

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bill-e
Epic Samsung Care Ambassador
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I'm not going to tell you it's not defective because I'm not a tech but the symptoms are consistant with what I've been seeing on the forum....since the introduction of Wifi 6 with the S21
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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GuyInTheSouthwest
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I am just in a weird spot because a part of me wants to get another tablet to see if that truly solves the issue or just wait for an update. It's just odd though because my S23 Ultra and my new Galaxy Book all work just fine.

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