Registering with Knox for new tablets

[F-TS]

Got 2 new Galaxy A9s for the company.  Registered 2 new IDs with SamsungKnox.  Everything looked good but then later got an email that indicated the "cloud services application" were rejected.  No reason given.  I emailed dataprivacy@samsungknox.com for help twice and as of yet, have not gotten any replies.

Yet the logins work as demonstrated by the fact that I logged into this community board.  So I really don't understand what is going on.

I dont plan to purchase Samsunc Care + so is that why Knox applications were rejected?

[SammyNerd83]

Check with your companies IT department. I believe an IT admin may have to register them.

[F-TS]

I am the IT admin and samsung wouldn't know who was in what role as they don't ask that question during the signup process.

[SammyNerd83]

Oh, Ok, sorry. Past what i said I'm not really sure. Sorry. It's there a phone number you can reach out to? Maybe samsung tech support might know?

[F-TS]

Well, when I go to the samsungknox website, the numbers presented are for sales.  When I login, my login name and password are accepted but then the screen tells me that my request for accsss was not approved. I am not really sure it matters as I dont' plan on getting Care+.  Google accounts lets me access the play store and use google's website to find the device it case it gets mis-placed.  Coming from the Apple world, I find samsungknox bewildering as to its purpose.