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‎08-25-2024
01:41 PM
(Last edited
‎08-27-2024
03:00 PM
by
Samsung_Stephan
when using my S pen there is a quarter inch tall part of the screen all the way across that my S pen will not be recognized by the screen and it jumps over. This started yesterday after i charged my tablet after it died. the spen worked normally before that.
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‎08-28-2024 06:40 AM in
Tablets@Pritp You would need to take it in for repair.
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‎08-25-2024 01:54 PM in
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‎08-26-2024
11:45 AM
(Last edited
‎08-28-2024
08:49 AM
by
Samsung_Stephan
i have the Samsung folio cover
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‎08-26-2024 12:21 PM in
Tablets@Pritp As a test have you tried removing the case?
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‎08-26-2024 01:03 PM in
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‎08-26-2024 01:10 PM in
Tablets@Pritp You could try running a diagnostic in Samsung Members app -> Support
I'm guessing that you are going to reach out to Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/
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‎08-27-2024
06:06 PM
(Last edited
‎08-28-2024
11:08 AM
by
Samsung_Stephan
The diagnostic didn't work and Samsung said I should trade it in for a new one but I don't want to spend money. Just trying to get my tablet working normally again.
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‎08-27-2024 06:29 PM (Last edited ‎08-27-2024 06:30 PM ) in
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‎08-28-2024 06:40 AM in
Tablets@Pritp You would need to take it in for repair.