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S Pen skips a small part of my screen on tab s7

(Topic created: 08-25-2024 01:41 PM)
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Pritp
Constellation
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when using my S pen there is a quarter inch tall part of the screen all the way across that my S pen will not be recognized by the screen and it jumps over. This started yesterday after i charged my tablet after it died. the spen worked normally before that.

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LongHiker
Galactic Samsung Care Ambassador
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@Pritp You would need to take it in for repair. 

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LongHiker
Galactic Samsung Care Ambassador
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Do you have a case on the tablet? Or a magnetic in the back?
Pritp
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i have the Samsung folio cover

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LongHiker
Galactic Samsung Care Ambassador
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@Pritp As a test have you tried removing the case? 

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Pritp
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yes i have and it still doesnt work properly
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LongHiker
Galactic Samsung Care Ambassador
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@Pritp You could try running a diagnostic in Samsung Members app  -> Support 

I'm guessing that you are going to reach out to Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/

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Pritp
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The diagnostic didn't work and Samsung said I should trade it in for a new one but I don't want to spend money. Just trying to get my tablet working normally again.

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Pritp
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this is what happens you draw a straight line across that part of the screen, everything else works. By the way I did this with out any case1724808611097.jpg
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Solution
LongHiker
Galactic Samsung Care Ambassador
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@Pritp You would need to take it in for repair.