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Original topic:

Tab A9+ randomly shuts down

(Topic created: 09-13-2024 04:20 PM)
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curthoes
Asteroid
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Tablets

Why do these things shut down randomly? I'm on my second one and it's doing the exact same thing! Come on Samsung!

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NoLensesJen
Constellation
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Tablets

Mine has the issue of: it won't stay on while charging. If it's on & I plug it in to charge, it shuts off on its own. If I then turn it back on, unlock it and open any tab besides settings, it again shuts off. So basically its unusable while it's charging. I've checked all settings, I've checked the charging port, I'm using the charging cord it came with, no clue what the issues. I've never had a device that couldn't be used while it was charging. Any advice? (It's roughly a month old)

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bill-e
Cosmic Samsung Care Ambassador
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Tablets

Same advise as above with the addition of trying a different charging brick and if it still does that then Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log" 

It's still under warranty and may need to go in for service. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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