I entered the one that shows under Status information in Settings as being my serial number, so I have no idea what the deal is. I have a Samsung Galaxy Tab S7+, Wi-Fi version, bought new here in the USA from Amazon itself. I was able to register my Tab S4 a few years back, and now today my new S21 Ultra, with no problem. Fwiw I'm on my S7+ as I write this, and I was on it when trying again to get my serial number accepted.
No, but I just now tried that, and itsaid that you product is already registered. I went back to Samsung's site, checked my devices, and it still says that it's unable to verify my warranty due to a incomplete serial number. My problem is the same as others have posted, and it looks like a tech stepped in to manually finish the process. I'll guess that there's a glitch that never got fixed, and so the techs just live with it. So I guess I need one to step in here like they did the other times. I'll wait for one of them, but thanks for the suggestions, folks.
Hello! I do apologize for the inconvenience this has caused. I recommend reaching out to Samsung Accounts. You can contact them directly at 855-795-0509.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
I have the same problem with the same product - I entered the serial number from the tablet and it gives me the same stupid message. Samsung's website is total garbage when it comes to resolving their problem. This is one of those instances where we need to take this to a customer service rep and have them fix Samsung's website glitch/errors.
Very disappointing the customer service rep cant even verify the serial number. The same glitch is happening to him. I have to send in proof of purchase and it must have serial number but amazon does not have that on the proof of purchase. Now I cant get my warranty repair??? I need customer support to help me here. Very frustrated for $900 purchase 😞
