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Original topic:

Does Samsung ignore its customers?

(Topic created: yesterday)
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Dean09
Astronaut
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Washers and Dryers

You've bought a washer and dryer.
After a long wait, they finally arrived home.
The installation looked so simple that I decided to do it myself.

UL Listed 4' 50 amp 3-wire range cord or
o UL Listed 4' 50 amp 4-wire range cord
o UL Listed 8' dryer vent with clamps (2)
o Steam dryer kit (5' charging hose, 1' charging hose, "Y" connector) *some models only

UL listed 6' water inlet hose.

Do I need to purchase all of the above separately if I'm installing it myself?

Samsung is still ignoring its customers and playing with their money.

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hey Dean09! First, welcome to the community. Samsung prefers for you to have your purchase professionally installed, but for the more handy customers, I recommend reaching out to SamsungParts. They can be reached by email and / or phone at samsungparts.com and 800-627-4368 respectively. Thanks for being a part of the community!