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Original topic:

Dryer stops after 5 minutes

(Topic created: 11-30-2022 06:39 AM)
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userYstBPN0LkG
Constellation
Options
Washers and Dryers

My Samsung Dryer is not drying my clothes. I set the timer for the desired minutes and within five minutes the timer is on 1 minute and stops.

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand the need for a fully functioning dryer. The good news is, this is something that usually can be resolved with some simple troubleshooting steps. I'm providing a link below to our guide on what steps to take if the dryer isn't drying properly. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly

 

However, if this does not help then this will require service. You have a couple of options based on your warranty. 
 
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 
https://www.samsung.com/us/support/service/locations/