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09-23-2022
02:57 PM
(Last edited
09-24-2022
08:53 AM
by
Samsung_Stephan
I bought this washer machine at end of last year and shipped around March this year, from Home Depot order number W878242138, after used for a while, it turns out it isn't cleaning clothes properly, it even could not wash the chocolate off my kid's clothes.. there might be something wrong with the machine..
I pretty sure I operated it properly because I have been using other Samsung washer machine for many years, it was great.
The machine is still under warranty.
Is there by any chance you can send someone to my home do an inspection?
Solved! Go to Solution.
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09-24-2022 09:02 AM in
Washers and DryersHello there, I definitely understand the concern with the washer not cleaning your clothing properly and would love to offer assistance for this matter.
I discovered these troubleshooting articles that can aid you with the concern.
This first article contains information related to stains on clothing here- https://www.samsung.com/us/support/troubleshooting/TSG01108628/.
The second article advises on steps to perform when clothes are not clean after a wash cycle here- https://www.samsung.com/us/support/troubleshooting/TSG01108627/.
The information provided can be very resourceful and if you need or have any further questions please contact directly using any contact method listed below:
Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message by selecting any moderator and clicking on the chat option.