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Model WA51A5505AW the washer machine I got isn't cleaning clothes properly

(Topic created: 09-23-2022 02:57 PM)
xuyanx
Astronaut
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Washers and Dryers

I bought this washer machine at end of last year and shipped around March this year, from Home Depot order number W878242138, after used for a while, it turns out it isn't cleaning clothes properly, it even could not wash the chocolate off my kid's clothes.. there might be something wrong with the machine..

I pretty sure I operated it properly because I have been using other Samsung washer machine for many years, it was great.

The machine is still under warranty.

Is there by any chance you can send  someone to my home do an inspection?

 

 

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, I definitely understand the concern with the washer not cleaning your clothing properly and would love to offer assistance for this matter.

 

I discovered these troubleshooting articles that can aid you with the concern.

This first article contains information related to stains on clothing here- https://www.samsung.com/us/support/troubleshooting/TSG01108628/.

 

The second article advises on steps to perform when clothes are not clean after a wash cycle here- https://www.samsung.com/us/support/troubleshooting/TSG01108627/

 

The information provided can be very resourceful and if you need or have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, I definitely understand the concern with the washer not cleaning your clothing properly and would love to offer assistance for this matter.

 

I discovered these troubleshooting articles that can aid you with the concern.

This first article contains information related to stains on clothing here- https://www.samsung.com/us/support/troubleshooting/TSG01108628/.

 

The second article advises on steps to perform when clothes are not clean after a wash cycle here- https://www.samsung.com/us/support/troubleshooting/TSG01108627/

 

The information provided can be very resourceful and if you need or have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.