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Performing self clean, adding bleach to main compartment, it never fills to max

(Topic created: 08-09-2023 09:28 PM)
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userlIaBuCS9oB
Constellation
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Washers and Dryers

On my WW22K6800AW/A2, I'm performing the self clean, and it says to add liquid bleach to the main compartment, where detergent normally goes. I started pouring the bleach in, but it never filled up. It just kept taking it. Eventually, I just stopped after adding at least a cup or more.

 
Is it supposed to do that? And how would it not just pour out the back of the drawer with the two holes at the back of the drawer?
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Samsung_Moderator
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Community Manager
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Washers and Dryers

Hello there. I definitely understand your questions regarding the self clean of the washer, and it will be my pleasure to assist. You do not have to use a cleaning agent when running the self clean cycle on the washer; however liquid bleach is recommended for any odor issues if present.

 

Please note: If you do decide to use the help of a cleaning agent, we strongly recommend for you to START the cycle immediately. We suggest never leaving any bleach in the washer as this can cause corrosion. The self-cleaning cycle may need to be completed again if this is your first time performing the maintenance since purchase, or you notice any residue in the washer's tub after the first cycle has ended. I've located these two very important articles I encourage you to review if needed for future reference here: https://www.samsung.com/us/support/answer/ANS00030150/ and https://www.samsung.com/us/support/troubleshooting/TSG01110749/

 

Please know, if needed, you can contact us directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there. I definitely understand your questions regarding the self clean of the washer, and it will be my pleasure to assist. You do not have to use a cleaning agent when running the self clean cycle on the washer; however liquid bleach is recommended for any odor issues if present.

 

Please note: If you do decide to use the help of a cleaning agent, we strongly recommend for you to START the cycle immediately. We suggest never leaving any bleach in the washer as this can cause corrosion. The self-cleaning cycle may need to be completed again if this is your first time performing the maintenance since purchase, or you notice any residue in the washer's tub after the first cycle has ended. I've located these two very important articles I encourage you to review if needed for future reference here: https://www.samsung.com/us/support/answer/ANS00030150/ and https://www.samsung.com/us/support/troubleshooting/TSG01110749/

 

Please know, if needed, you can contact us directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.