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Original topic:

WA50R5200AW fills with water during diagnostic but not during normal run

(Topic created: 10-12-2022 09:19 PM)
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Spartan789
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Washers and Dryers

My year and a half old washer no longer fills with water while running a normal load. The only time it works is if I run it in the diagnostic mode. Makes no sense. 

I’ve checked the hoses and the filter that sits between the hose and the machine. They’re clean. 

Any other suggestions?

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DanG92263
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Consult the manual?
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Spartan789
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Here’s what the manual says: 

 

Make sure you press or tap Start/Pause (Hold to Start) after selecting the cycle and options. - Did this.
• Make sure the water taps are open. - done
• Are the mesh filters in the water inlets clogged? Clean the
mesh filters by brushing with a toothbrush. See page 48. - done
• Is the water supply cut off? If the water supply is cut off,
close the tap and power off. - done
• Straighten the water supply hoses. - done
• Open and close the door, and then press or tap Start/Pause
(Hold to Start). - done
• If the water pressure is low, it takes longer to start
washing. - done
• If the water level is not as high as necessary or lower than
expected, use the level selector to adjust the water level. - done

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DanG92263
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Make sure you did not swap the hot and cold hoses after cleaning the filters.

https://youtu.be/VqeR264Z4Mc

Does it fill on any cold or hot cycles? Or is the regular cycle the only issue?
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Spartan789
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Hoses are correct. It also doesn’t fill on any cycle at all (except in diagnostic mode where both cold and hot work as intended).

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DanG92263
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Spartan789
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Verified that I'm not using flood safe hoses.

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Solution
Samsung_Moderator
Community Manager
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Hello,

I understand you've stated the troubleshooting steps recommended has not resolved the water filling matter and that is unfortunate. I would like to assist you regarding this concern and have provided this additional article for review- https://www.samsung.com/us/support/troubleshooting/TSG01203005/

The next suggestion if the concern is still present would be to have the washer serviced by a technician. You can use this service link to proceed with that aspect- https://www.samsung.com/us/support/service/, or you can send the full model code and serial number by using one of the contact methods mentioned below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.