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Washer Not Filling with Water, help!

(Topic created: 03-19-2022 03:01 PM)
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user4RGlZMZ9AJ
Constellation
Options
Washers and Dryers

Need help!!! 
water starts to fill then quits. Gives error code not enough water or something like that. 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello, I definitely understand the concern regarding the washer not filling with water and presenting an error code. I would encourage you giving these troubleshooting articles a try as a possible resolution- https://www.samsung.com/us/support/troubleshooting/TSG01203005/ and https://www.samsung.com/us/support/troubleshooting/TSG01002001/

Once these steps are completed, if the washer is still not filling with water, it will require service. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello, I definitely understand the concern regarding the washer not filling with water and presenting an error code. I would encourage you giving these troubleshooting articles a try as a possible resolution- https://www.samsung.com/us/support/troubleshooting/TSG01203005/ and https://www.samsung.com/us/support/troubleshooting/TSG01002001/

Once these steps are completed, if the washer is still not filling with water, it will require service. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/