Washer with Active Jet

[Hlauburn]

Just had 5.4 top load washer delivered today. The model has the “ActiveJet” feature that allows you to turn on a stream of water to pre-wash clothes by hand. 
But - this jet seems to be turning on during rinse cycles along with “normal” water output  and it’s very loud, as it’s a rapid stream of water hitting the bottom of the washer.
Is the Active Jet supposed to turn on randomly like that, and  does it do this on every type of cycle or is there a way to turn it off? 
Thanks! 

[Samsung_Moderator]

Hello there, it will be our pleasure to take a closer look into the washer. Can you provide your full model code for review?

[Hlauburn]

Thank you so much. 
The model number is WA55CG7100AW. 

[Samsung_Moderator]

Thank you for that information. Please review page. 44 from the manual here- https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf as it has the best information available regarding the Active WaterJet.

[perro25]

Did you ever get an answer?my active water jet seems to be turning on during the rinse cycle on normal mode.

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! If you made sure the feature was off and have tried a power cycle on the washer, the only option after that would be service. Depending on your warranty, you will have a few options. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/