It really depends, When was the washer bought. If it was an unsupported washer, Then Samsung can't do anything about it. You might want to bring the washer or whatever you need to an Authorized Samsung repair shop.
My washer was broken , I called Samsung and they told me my machine was out of warranty and if I need to repair it I have to pay , which was ok and understandable, so they send an authorized repair shop, I spent over $500 and they said that the motor need to be replaced which it was under warranty since Samsung offered a 10 year warranty on it, they order the part and Samsung could not get the motor, so they cancel the repair ticket saying that they will exchange the machine, so I called them back to find out how are they are going to proceed so they told me they won't chance the machine because is out of warranty , so the 10 year warranty on the motor is not truthful as they don't back up their own products
Samsung socks and I will replace all my electro domestics and even my phone for a better truthful company
SAMSUNG IS NOT GOOD AT ALL
I have already replaced the washer for a GE what a difference!
And before I replaced my phone I need to let as many people as I can know the bad experience I had with this company and its products
Going to replace them all for GE and go back to apple for my phone
SAMSUNG SUCKS AND IS NOT A GOOD COMPANY TO DO BUSINESS WITH
Sorry Samsung deleted my comment, once you power on the washer are you hearing a click noise from likely the boards , clicking noise will be between 4-6 seconds or 8-10 seconds before it will shut off? If that's so you have communication issue between boards it maybe connection issue or boards or ui board issue The reason is doing that is because board is not communicating properly with ui boards or inverter board, all harness must be checked if everything is plugged in properly and still is giving you the issue you need to replace the board If it does every 8-10 seconds if it does every 4-6 seconds you need ui panel asm board which is DC97-18088D
