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03-20-2024 01:13 PM in
Washers and DryersI purchased a WF45B6300AP washer at the beginning of last year. It started shredding my clothing. Samsung replaced the washer but the new washer is doing the same thing. There has to be a serious design flaw in this machine. I'm beyond frustrated with all of the ruined clothing!
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10-01-2025
06:55 AM
(Last edited
10-01-2025
06:56 AM
by
SamsungStephani
Hello n215,
We are sorry to hear about the issue with the damaged clothing you're reporting and direct you to contact us to proceed with assistance:
our support by phone at 1-800-Samsung (726-7864),
Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message any moderator by selecting and clicking on the chat option with your full model and serial number.
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03-21-2024 10:00 AM in
Washers and DryersHello, jjames8135! We're so sorry to hear about this situation with your clothing, and definitely understand the concerns. We have reached out to you via a private message to request some additional information. Please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you.
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09-30-2025 08:33 PM in
Washers and Dryerswe just purchased the Samsung High Efficiency Stackable Medium Front-Load Washer energy Star 9 days ago and it has already ruined every sheet, blanket, pillowcase and towel that has gone through the machine. It is tearing the stitching and ripping the threading. It is all ruined. I called the Lowe’s store we bought it from and they will only do returns with in 48 hours … seems insane, but I guess that is there way of saying they don’t believe in or back the product they are selling. I will need to call Samsung and get this replaced but we do not want another of the same machine that will do the same thing. It seems this has happens to other consumers as well?
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10-01-2025
06:55 AM
(Last edited
10-01-2025
06:56 AM
by
SamsungStephani
Hello n215,
We are sorry to hear about the issue with the damaged clothing you're reporting and direct you to contact us to proceed with assistance:
our support by phone at 1-800-Samsung (726-7864),
Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message any moderator by selecting and clicking on the chat option with your full model and serial number.