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user55rrGNpZCS
Constellation

Re: Prime Video not working

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I am in the US.
I have a Q8 Series (65). This morning I attempted to load Prime.  Prime attempted to log on--quickly flashed and then would not respond to my attempts to reload. I reset the Smart Hub and reinstalled the Prime app. No change. The TV did not show as a device on my Prime account. So I disconnected my WIFI. Reconnected the WIFI. No change. I then turned the tv off for a few minutes. Once turned back on the Prime Video app responded and landed me on the sign in/register device screen.

very strange but it is working now.

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userVcedCo9my1
Astronaut

Re: Prime Video not working

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Try turning off wifi on cell phone to make more bandwidth available for video

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

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We appreciate the input!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usereb33cJ7FS6
Astronaut

Re: Prime Video not working

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I tried deauthorizing my device but it wasn't listed on my authorized devices anyway. I followed the tested and true 1st rule of troubleshooting... Unplug it and plug it back in after a minute. Then hold the power button down for about 20 seconds till it recycles. Amazon started up just fine after that.

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

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We're glad that you're yup and running!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userYPTYyPVtse
Astronaut

Re: Prime Video not working

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Is this a Samsung or Prime Video problem?  Regardless, why isn't this issue solved by Samsung and/or Amazon?  Come on......

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userDLfIow8I0l
Astronaut

Re: Prime Video not working

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This didn't work for me...was there something else you did to get it to work again finally. It worked on mine till now.

I hit play and it goes blank. 😮🤔


@Oldyellr wrote:

I have a Samsung Model UN55MU6300F Smart TV. Lately my Amazon Prime Video app has stopped working.  I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. I had to update my Amazon password recently, but that made no difference until now. I'm at my wits end and ave to watch it now on my laptop instead. Could it be that my smart TV isn't entering the new password, and if so, how can I update it?


 

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userY0NQ7c2gL0
Constellation

Re: Prime Video not working

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I have a UN55H7150.  No problem starting up Amazon Prime, but streams for ~20 minutes then freezes ie looses WiFi connection.  Solution:  Turn off power, turn on power, restart app, and stream for another ~20 mins then freezes....etc, etc.   WIFI speed and strength all test good.  All other equipment tests good.  Any body else having this issue? Solutions?


 

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

JUMP TO SOLUTION

Oh no!  Are you getting any error messages by any chance?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userSWSG5qHXNz
Astronaut

Re: Prime Video not working

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I just found the source of the problem.  Is exactly what is written,,internet connection. " I disconnect the tv from the residential internet and i made connection with my hotspot internet connection on my mobile phone WITH the data internet LTE. And ... magic.... Prime is working. To me it was the router the problem. 

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