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Original topic:

A12 screen goes black and won't wake up or anything

(Topic created: 10-11-2022 08:34 AM)
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thriller1
Asteroid
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A Series & Other Mobile

My screen keeps going black then won't come on if I try to wake ... won't let me do anything calls will still come I'm but can't answer cause screen is black ?   It's not cracked or anything?  Pleaseeeeee help me ..

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Good afternoon, and thank you for reaching out. I can certainly understand how frustrating it can be to receive calls but be unable to answer due to your screen being black. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Give this link a try for possible resolutions to the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. For in warranty repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

5. Please contact our customer service team directly at 1-800-726-7864

 

For out of warranty devices: Please contact our customer service team directly at 1-800-726-7864 for the next steps available to resolve your symptom.

 

If you are an international member, please reach out to the support team in your area for further assistance using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
Xiro
Halo
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A Series & Other Mobile

Are you able to do anything on it if it goes black?

 

 
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Good afternoon, and thank you for reaching out. I can certainly understand how frustrating it can be to receive calls but be unable to answer due to your screen being black. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Give this link a try for possible resolutions to the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. For in warranty repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

5. Please contact our customer service team directly at 1-800-726-7864

 

For out of warranty devices: Please contact our customer service team directly at 1-800-726-7864 for the next steps available to resolve your symptom.

 

If you are an international member, please reach out to the support team in your area for further assistance using the following link: https://www.samsung.com/us/common/visitlocationsite.html