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A54 5G Audible app no longer works after update 4/17/24

(Topic created: 04-21-2024 05:34 PM)
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userObZQTFwvfj
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Samsun A 54 5 G purchased directly from Samsung, running on T-mobile network. 

 

After the latest official update, I am unable to launch the Audible app. I have uninstalled, re-started, reinstalled. The app opens, I sign in, and then the app crashes. Android says the app has a bug, but it never had a bug ever before. I only download the official app from the Google Play store, no side-load, no unofficial software.

I have not experienced any other app crashing since the update, so far. 

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userObZQTFwvfj
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The app has had two recent updates. After uninstalling the app, the new versions have successfully installed and work on my A54 5G.

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userObZQTFwvfj
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I tried that version and it crashes, too. The app crashes just like the Google one.

It has been over 72 hours since discovering the problems.
userObZQTFwvfj
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The app still will not run. No updates have been posted to the Play store. I have deleted and reinstalled many times without getting it to run. 

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Members_0IWrFaY
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I'm having the same problem. The Audible app stopped working on my Galaxy A54. I've tried downloading it from Google Play Store and the Samsung Galaxy Store. I've tried a bunch of other methods too but nothing works. I switched to using the Audible website cloud player but it stopped working last night. The weird thing is the app works on my 5 year old Samsung J7 Prime cellphone that I basically just use as an mp3 player. It has no sim card in it but it can still connect using Wi-Fi. So either the latest Audible update doesn't like some system or program on certain Samsung Galaxy phones or vice-versa. I'm gonna pause my Audible membership until Audible or Samsung get this figured out.

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4BatConservation
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I'm commiserating with everyone. App started crashing almost 2 weeks ago. Same phone as everyone else. Uninstalled, reinstalled, restarted, cleared the cache force stopped. Emailed Audible, did a chat with Audible. All they can say is that they'll pass the problem onto their technical team. For a company as big as Audible, I'm surprised at how long its taken to fix the problem. Definitely going to pause membership. The app was the easiest way to listen.
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K3000
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I am having the exact same problem described above. It continues to not even launch or it launches for a few seconds and then quits. So I cannot get anywhere. I have shut down my phone, rebooted my A54 phone. I reinstalled the app a couple of times, but nothing works. Cannot get it to work no matter what I try after a couple weeks of trying.
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Solution
userObZQTFwvfj
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The app has had two recent updates. After uninstalling the app, the new versions have successfully installed and work on my A54 5G.