A53 5g....when I make calls I can hear the people on other end say hello but then it's about 10 seconds or 4 can you hear me now before they hear me. Incoming calls work fine
Hello, thank you for your feedback. I understand your concerns on this situation and I will be happy to help.
First, restart your device and ensure that your software is on the latest version by checking Settings > System Updates. Next, start your device in safe mode, this will disable all 3rd party apps/services and purely load the Android OS, using this guide: https://www.samsung.com/us/support/answer/ANS00062983/
Try making a voice call to hear if there is any sound coming from the receiver/speaker. Open Voice Recorder and record your voice. Playback the recording to see if you can hear yourself. If you can hear yourself, it is likely that there is an issue with the other end of the voice call or your service provider.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Hello, thank you for your feedback. I understand your concerns on this situation and I will be happy to help.
First, restart your device and ensure that your software is on the latest version by checking Settings > System Updates. Next, start your device in safe mode, this will disable all 3rd party apps/services and purely load the Android OS, using this guide: https://www.samsung.com/us/support/answer/ANS00062983/
Try making a voice call to hear if there is any sound coming from the receiver/speaker. Open Voice Recorder and record your voice. Playback the recording to see if you can hear yourself. If you can hear yourself, it is likely that there is an issue with the other end of the voice call or your service provider.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
