I have recently bought my first phone, a Galaxy A13.I connected to my home wifi source, apparently successfully, however the first time I tried to make a phone call away from my house I was told that I had insufficient funds in my account. I did all the setting up from in front of the wifi source, which included an update which took 23 minutes to complete. I had assumed that the data I used would be from my wifi source, not from my sim card. Note that the only thing I cannot do now is make phone calls, I can, however use the internet from my phone.
Help! I do not want to pay for a recharge for my phone account unless I am sure I am connecting to my wifi source.
Hi Kafka, thank you for reaching out, and welcome to the Community. Wi-Fi calling through normal means using your phone number through your carrier still needs active service with said carrier. Unless you are using a third-party service with its own phone number, such as Google Voice, you should reach out to your carrier for further assistance.
Hi Kafka, thank you for reaching out, and welcome to the Community. Wi-Fi calling through normal means using your phone number through your carrier still needs active service with said carrier. Unless you are using a third-party service with its own phone number, such as Google Voice, you should reach out to your carrier for further assistance.
