Fingerprint Sensor Not Working On Galaxy A50

[Thomas S]

I recently had the battery replaced on my Galaxy A50 and now it won't read any fingerprints and when I goto settings it says Fingerprint Sensor Needs Calibration. How do I fix this or at least recalibrate the Sensor?

[Samsung_Moderator · Accepted solution]

Welcome to the community! I understand your concerns with your fingerprint sensor not working and I will be more than happy to assist you with this. If you are having trouble using your fingerprint sensor there are a few things to consider.

I am including a link to a troubleshooting guide to assist you with getting this issue resolved http://www.samsung.com/us/support/troubleshooting/TSG01200322/.

If you are still encountering any issues after completing the troubleshooting steps, you can schedule a repair service online or visit a Samsung walk-in service center in the U.S. by using this link: https://www.samsung.com/us/support/service/ 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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