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Original topic:

Fingerprint Sensor Not Working On Galaxy A50

(Topic created: 08-10-2022 12:30 PM)
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Thomas S
Constellation
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‎08-10-2022 03:22 AM in 

A Series & Other Mobile
I recently had the battery replaced on my Galaxy A50 and now it won't read any fingerprints and when I goto settings it says Fingerprint Sensor Needs Calibration. How do I fix this or at least recalibrate the Sensor?
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1 Reply
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Samsung_Moderator
Community Manager
Community Manager
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‎08-10-2022 12:30 PM (Last edited ‎10-03-2022 11:41 AM by Community Manager ) in 

A Series & Other Mobile

Welcome to the community! I understand your concerns with your fingerprint sensor not working and I will be more than happy to assist you with this. If you are having trouble using your fingerprint sensor there are a few things to consider.

 

I am including a link to a troubleshooting guide to assist you with getting this issue resolved http://www.samsung.com/us/support/troubleshooting/TSG01200322/.

 

If you are still encountering any issues after completing the troubleshooting steps, you can schedule a repair service online or visit a Samsung walk-in service center in the U.S. by using this link: https://www.samsung.com/us/support/service/ 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 
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