Galaxy J7 no sound notifications when I get a text

[userzOVrWGsOpY]

when I get a text there's no sound, I've checked to make sure everything is turned up and notifications are on but I'm not getting a sound when I get a text

[user1qhzb4cnlV]

Same here! So frustrating!  No alert on the lock screen either, although the texts are there if I turn on my phone and go to messages. I am missing a lot of important texts and it is so frustrating!

[SamsungViv]

Hey folks!

Just checking but are you using the stock Message app or a different texting app?

[usergws0ZCGKs5]

I am not getting any sound from my text messages either on my J7. I am using the text app that came with the phone. this has been going on now for a while.

[userkNjn7icSSl]

remove all virus and security software this should solve the problem.

[LauraC]

Thank you for this...you solved my problem.  I installed a security app and it muted all my notifications as a default.  Thanks again!😊

[SamsungViv]

Alright, let's try going to Settings>Notifications. Scroll down to the right app and make sure notifications are toggled On. Then click on the app from that screen and make sure that All Notifications and Set as Priority as turned On also.  🙂

[usergws0ZCGKs5]

I have already checked the notifications as you describe several times I still do not get a sound.

[userL9e42meqBw]

I was having the same problem and just stumbled on the fix.  I had everything on, volume up, etc but never got any "ding" when I received new texts. Here is what I found. On the J7 go to settings>notifications>advanced. Look under the app for Messages. Does it say "muted"? That's what it said on mine. Now touch messages and you should see 3 toggles. One for allow, one for show silently, one for set as priority.  Make sure the show silently toggle is turned OFF.  Exit out of settings and your text messages should now be audible.

[userCh00hk1qvD]

Yup! Settings, Notifications, then I clicked on the Messages app. There was on option to 'Show Silently' and it had somehow been turned on. This fixed my issue, thank you!